Photo by Lee Pellegrini
Thomas Wahhab thought he knew what his evening plans were for May 4.
A senior technology consultant for Information Technology Services, Wahhab looked forward to attending the President鈥檚 Annual Recognition Dinner, where he and 36 other employees would formally celebrate their 25th anniversary years at 涩里番下载.
Then, late in the day, Wahhab received a call from a faculty member asking for assistance in installing a sorely needed application for data analysis. It didn鈥檛 seem like it would be a big deal.
But it was. And by the time he had helped solve the problem, the 25th anniversary reception was over.
Much as he might have liked to attend the event, however, Wahhab is not about to grouse: As far as he鈥檚 concerned, he was simply providing the kind of support and reassurance that characterizes the job he and his IT colleagues do, day in and day out.
鈥淲hen you鈥檙e a professional in information technology, you have to anticipate the unexpected,鈥� he says. 鈥淥ur task is to ensure our customers have the resources so they can get their work done.鈥�
Moreover, Wahhab is able to look back with satisfaction on a quarter-century association with 涩里番下载 that has helped enable him, and his sons, to thrive since they arrived in Boston in 1990 as refugees from the Liberian civil war.
Starting out as a housekeeper at 涩里番下载, Wahhab found himself becoming interested in computers, and enrolled in the Woods College of Advancing Studies, where he earned a bachelor鈥檚 degree in information systems.
鈥淭here was a lot of self-education and learning on the job,鈥� recalls Wahhab, who went on to earn a master鈥檚 degree from Woods College in leadership and administration and is now studying in Woods鈥� cybersecurity master鈥檚 program. 鈥淏ack in Liberia, computers were not so common, so having a computer lab here to work in was a big help.鈥�
Wahhab then found a job in the University鈥檚 Data Center, and worked in several IT positions before becoming a technology consultant for the Connell School of Nursing in 2007.
鈥淭here are many things I鈥檝e enjoyed about being a TC in the Connell School,鈥� he says. 鈥淵ou deal with people on a daily or weekly basis, and you get to know and build relationships with your customers. I鈥檝e found it very rewarding.鈥�
Wahhab is quick to praise his fellow IT staffers and the division鈥檚 administration (鈥淓veryone is helpful and approachable. They make coming to work a pleasure.鈥�), who must confront challenges that have only grown with the proliferation of technology in academia in the years since he joined 涩里番下载.
鈥淐omputers have become a major part of the University community. But increasingly, the community faces threats, like phishing scams or viruses, that imperil not only professional but even personal lives. So in IT, we have to be on the front lines to help everyone be vigilant and prepared 鈥� and to handle problems when they occur.
鈥淚t鈥檚 a partnership: We IT professionals need customers as much as they need us.鈥�
Wahhab is grateful not only for what 涩里番下载 has meant to him, but to his sons, Jeffrey and Greg, both of them alumni (Greg also worked at the Law School for a while after graduation).
鈥淢y kids and I all have enjoyed a quality education here, and that has made a big difference in our lives. 涩里番下载 has been a savior to me, and I can鈥檛 say that enough.鈥�
Sean Smith | University Communications